Orientation / توجيه

Refugee Guide Online This multi-lingual guide from refugeeguide.de contains valuable tips and information about life in Germany.

Refugee Guide (Deutsche Welle) On the website of Deutsche Welle (Germany's international broadcaster) you can find an overview-site “First steps in Germany”, which has been translated into English, German, Arabic, Dari, Pashtu and Urdu.

Refugee-Guide (ARD) A very useful and well-made online-guide from ARD (world's largest public broadcaster). This multi-lingual guide features news, first steps, language courses and more helpful information. Most information are available in German, English and Arabic. Some features are also availble in Farsi, French, Kurdish and Dari.

Refugee-Guide (Telekom) This multi-lingual and well-structured guide contains valuable tips and information about life and first steps in Germany.

The brouchure " Travelling in Germany" by Deutsche Bahn offers important information on travelling by bus and train in Germany. The information are available in German, English, French and Arabic.

"Making mobile phone calls in Germany" is an info-flyer from Stiftung Warentest, a German consumer organisation. The information highlights what refugees and those helping them should know about the issue of making phone calls in Germany.

What can Refugee Shelter Managers do? What do they make decisions about? What are their tasks? This information-sheet by Flüchtlingsrat Brandenburg gives you valuable infos surrounding the rights and tasks of shelter manangers.

TRACE THE FACE A number of National Red Cross Societies in Europe are publishing photos of people looking for their missing relatives in the hope of reconnecting families. Check if your family is looking for you.


Everyone has the right to know where their family is. This belief is at the core of REFUNITE, a nonprofit tech organization whose mission is to reconnect refugee families across the globe with missing loved ones.

With effect from 2016, you can apply for a (basic) bank account using your temporary toleration documents issued by the Foreigners Registration Office. The corresponding bank must then legally comply with your request for a current account. Further detailed information (in English, German and Arabic) you can find in the following information-sheet from konto.org.

Everyone who enters Germany or resides there legally is required by law to obtain health insurance. This means, as a visitor, student, foreign worker, or simply legal resident of Germany, you must be insured in healthcare.